Project Overview
The Special Investigation Unit (SIU) currently relies on a legacy Microsoft Access database for case management, which is inefficient, unstable, and poses significant data integrity risks. The system’s limitations hinder productivity, compromise data security, and impede effective case management.
To address these challenges, an assessment identified Salesforce as a potential solution to enhance performance, reliability, and security while streamlining workflows and improving reporting capabilities.
A phased approach, including IT approval, project planning, and RFP development, is proposed to implement a Salesforce-based case management system.
This initiative aims to optimize SIU operations, improve data management, and enhance overall case handling efficiency.
Key Contacts
- Sawyer Joecks – Business Lead (BL)